Create a neutral customer interview guide
Use existing feedback to ask better questions without turning assumptions into conclusions.
Start with these inputs
- Anonymized feedback or support themes
- What you want to learn
- Interview length and participant type
Follow the workflow
- Remove names and sensitive details from the feedback.
- Paste the learning goals and interview constraints into Claude.
- Rewrite any question that suggests the answer you want to hear.
- Pilot the guide with one willing participant and adjust its length.
Your starting prompt
Design a [minutes]-minute interview guide for [participant type] using the feedback below. Write an opening, six neutral questions, useful follow-ups, and a closing. Ask about recent real behavior before opinions. Avoid leading questions, product pitches, and questions that assume the problem exists. For each question, show the learning goal. List assumptions in a separate section. Do not claim the feedback is representative of the market or invent customer quotes. Learning goals: [list] Feedback: [paste anonymized feedback]
What the output could look like
Illustrative example, not a recorded test result.
Illustrative example using invented sample inputs:
Question: Walk me through the last time you organized information from several documents.
Follow-up: Where did you pause or redo something?
Learning goal: understand the current process before asking about tools.
Review before you use it.
The guide is a research draft. Feedback themes are not evidence of market size or willingness to pay. Time is an approximate planning estimate, not a measured result. Free access has usage limits; features can vary by account.
The guide is a research draft. Feedback themes are not evidence of market size or willingness to pay. Time is an approximate planning estimate, not a measured result. Free access has usage limits; features can vary by account.
Sources & review notes
By AI Flow Finder · Reviewed October 14, 2026. Documented means this guide is based on the sources above. It has not yet passed a recorded end-to-end workflow test. Tool access and limits can change.